
Booking policy
Cancellations and rescheduling
Please provide at least 24 hours’ notice before your scheduled start time to cancel or reschedule. With less than 24 hours’ notice, or where access is unavailable as agreed, NTCSC may charge reasonable, unavoidable costs resulting from the cancellation, capped at the agreed booking value and reduced by any costs saved or recovered through replacement work.
Any applicable fee will be explained and itemised. Deposits will be refunded less this amount. This policy does not limit your rights under Australian Consumer Law.
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