Hoarding cleaning, handled with care.
Hoarding cleaning is the specialist work of clearing, decontaminating and restoring a home that is no longer safe to live in. Because our crews are discreet and judgement free, families, landlords and executors across Australia have trusted us for over 30 years.
- 100% Australian owned & operated
- Judgement free & discreet
- 30+ years experience
- Available 24/7
Talk to a hoarding cleaning specialist
Compassionate & thorough hoarding cleaning services
National Trauma & Crime Scene Cleaning are Australia’s leading specialists in hoarding cleaning. For over 30 years, we have helped people clear what is sometimes a lifetime of collections through a safe, ethical and emotionally supportive process.
However, our hoarding cleaning service is about far more than cleaning. We work alongside you to keep the items you love, while we remove the things that have become overwhelming and no longer serve a purpose.
As a result, your home becomes a safe, comfortable space you can live in again. Above all, nothing leaves the property without your say so.
- 30+
- Years in the field
- 24/7
- On call, every day of the year
- 100%
- Australian owned and operated
The hidden hazards under a hoard
In fact, most people are surprised by what sits underneath a hoard. Beneath the visible clutter, our technicians also find hazards that have built up over years. Consequently, a proper hoarder cleanup deals with biological hazards first and ordinary cleaning second.
- 1
Rotting food
Because it sits for months, spoiled food breeds bacteria and draws pests in.
- 2
Animal and human waste
Faeces and urine soak into flooring, so they need biohazard handling.
- 3
Used sharps
Needles and syringes hide in bags and bedding, so we search carefully.
- 4
Dead vermin
When pests die inside walls or piles, they leave a lasting odour.
- 5
Mould growth
Because moisture gets trapped, mould spreads across walls and belongings.
- 6
Hidden water damage
Meanwhile, leaks can go unnoticed for years under stacked items.
- 7
Fire risk
Paper and fabric burn fast, while blocked exits slow any escape.
- 8
Trips and collapses
Unstable piles block hallways and can also fall without warning.
According to Healthdirect, hoarding can be a fire risk, attract insects and rodents plus cause trips and falls. That is why our technicians wear full protective equipment from the very first room.
Our hoarding cleaning process, step by step
No two hoarding jobs are the same, so we never arrive with a fixed plan. Instead, we walk through the home with you and agree the scope before anything moves.
- 1
Assessment
First we talk through the extent of the hoarding. After that, photos are often enough to start. When needed, we visit to identify biohazards and structural risks before we quote.
- 2
Sort and recover
Then, room by room, we separate what stays from what goes. Meanwhile we set aside documents, jewellery plus photographs.
- 3
Removal
Next, waste leaves the site sorted. We handle clinical waste separately from general waste, then dispose of both lawfully.
- 4
Decontamination
Next we clean every hard surface. Afterwards we treat it with hospital grade disinfectant.
- 5
Odour treatment
When smell has soaked into gyprock, carpet or subfloor, we treat the source rather than mask it.
- 6
Final inspection
Finally, we walk the property with you before we hand it back.
As a result, you get back a safe, habitable home. Above all, our business is to make your life a little easier at a stressful time.
Who we help with hoarding cleaning
Whether you live in the home or you’re helping someone who does, our teams work discreetly and at your pace.
People living in the home
First, we work alongside you at a pace that feels manageable. As a result, you stay in control of every decision.
Families and friends
Worried about someone you love? In that case, we can talk through the options with you first.
Landlords and property managers
We also return hoarded rentals to a clean, lettable condition. In addition, we provide written reports for your records.
Executors and deceased estates
We clear a loved one’s home with respect, while recovering keepsakes and paperwork along the way.
Support coordinators and aged care
We also work with case managers and care teams. My Aged Care lists hoarding and squalor support, including one off clean ups, for eligible older people.
Insurers and loss adjusters
Because we know what insurers ask for, we can provide written reports to support a claim.
Hoarding cleaning vs rubbish removal
A skip bin clears the clutter, whereas specialist hoarding cleaning makes the home safe again. Here is how the two compare.
| What the job needs | General rubbish removal | NTCSC hoarding cleaning |
|---|---|---|
| Sorting belongings with you | Rarely | Room by room, with your say so |
| Recovering valuables and documents | Not usually | Set aside as we work |
| Biohazards and used sharps | Not equipped | Handled in full protective equipment |
| Clinical waste disposal | No | Separated and disposed of lawfully |
| Hospital grade disinfection | No | Every hard surface treated |
| Odour treated at the source | No | Gyprock, carpet and subfloor treated |
| Written report for insurers or landlords | No | Provided on request |
Talk to our hoarding cleaning specialists
Call any time, day or night. Every conversation is private, so there is no pressure to commit.
Hoarding cleaning across Australia
In addition, our crews work around the clock in cities and regional areas right across the country.
However, a severe hoard is rarely a one day job. So we scope the property first, then give you a written plan you can follow stage by stage. As a result, you always know what happens next.
Compassionate, discreet and caring
Of course, we understand how distressing these situations can be, plus how much privacy matters. For this reason, our crews are discreet, professional and completely non judgemental about how a property reached this point.
In addition, insurance sometimes contributes to the cost, particularly where water damage, pest damage or a landlord policy is involved. Moreover, we can provide written reports for your claim.
When my mother passed away last year her house was in such a state that it was easier for me to close the door and not think about it. From the very first consultation they walked me through a plan based on achievable goals, always in an understanding and compassionate manner. Their experience and care really made all the difference.
They remained courteous, patient and always understanding. They were totally professional. Thanks to all for making an unhealthy situation liveable again.
Lucy and Daniel did a fantastic job at cleaning my NDIS participant’s apartment within the time frame that they had set out. Impeccable outcome and friendly service. I highly recommend these two as they are reliable, experienced and simply great at what they do!
Hoarding cleaning FAQs
Straight answers to the questions families, landlords and support teams ask us most.
Hoarding cleaning costs and funding
First, every hoarding job is priced on its own scope. The main factors are the size of the property, how deep the hoard is plus the volume of waste. Biohazards, sharps, access and odour treatment also affect the price. Either way, we give you a clear written quote before any work begins.
Usually the owner, the tenant, the landlord or the estate pays, depending on the situation. However, some older Australians can get help through the Commonwealth Home Support Program, which My Aged Care says can include one off clean ups. Our guide on who pays for hoarding and squalor clean up also covers each scenario.
Sometimes. For example, insurance can contribute where water damage, pest damage or a landlord policy is involved. We know what insurers ask for, so we can provide written reports for your claim.
How the hoarding cleaning works
It depends on the size of the home and the depth of the hoard. Smaller jobs can be finished quickly, while severe hoards are usually worked through in stages. For this reason, we set a realistic timeline at the assessment. In addition, our guide on how long hoarding cleanup takes explains the typical timeframes.
No. Instead, together we agree what stays, what goes plus what needs checking first. After that, nothing leaves the property without your say so. We also set aside documents, jewellery and photographs as we work.
Hoarding is a build up of belongings that someone finds very hard to part with. By contrast, squalor describes unsanitary living conditions. Healthdirect notes that hoarding disorder can lead to squalor, so many homes need both clearing and decontamination.
Yes. We are on call 24 hours a day, 7 days a week, right across Australia. So call 0488 007 675 any time.
Hoarding cleaning guides and advice
Practical guidance for families, landlords and support teams.
Choose NTCSC for your hoarding cleaning
Choose how you’d like to get in touch. Either way, our team is here 24 hours a day, 7 days a week.
Talk to a real person, day or night. Then we’ll listen, answer your questions and explain your options with care.
Send us the details of the property, plus a few photos if you can. After that, we’ll come back to you with clear next steps.
Once you complete the form, we’ll be in touch straight away. Every enquiry is private and confidential.