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Hear What Our Customers Say
Our father recently passed away in his home, and after a few false starts, we came across NTCSC, and never looked back. My first point of contact was with Pat and immediately I knew, our family and what laid ahead of us, was in good hands. Pat quickly put my mind at ease, as she explained the entire process and what was involved. Pat’s professionalism, encompassed with so much compassion, understanding and caring were truly appreciated and cherished! To our cleaning technicians Sandra and Ben, we cannot thank you enough, for the never-ending support and comfort you provided to us in our time of need. Your, caring and thoughtfulness throughout this entire process, was appreciated and not enough words could express our gratitude! Long after my brother and I had left our fathers residence, the continued support of both Pat and Sandra was unwavering. To the point that, Sandra had come across some items of value that we had missed, and Sandra went above and beyond the call of duty and made sure that these items were returned back to us safely. As humans, we cannot begin to imagine the unspeakable, and tragic events that these technicians face on a daily basis, and to release and take away this burden from ourselves is overwhelmingly appreciated! My heart and thoughts are with you all because without you, our lives would never be the same. To Pat, Sandra and Ben, you were our “angels” and will never be forgotten! You have forever enriched and changed our lives! With much love from Mel, Darrin and Family
Many thanks for your assistance and understanding from the time of my first contact with NTCSC. I wish to record to my thanks to Andrew and Lisa for their two days of tireless endeavours. They remained courteous, patient and always understanding. They never lost their sense of humour which in the circumstances would be too easy to do. They were totally professional. Thanks to all for making an unhealthy situation liveable again.
I tried others, but found NTCSC (National Trauma & Crime Scene Cleaning Pty Ltd) the most reliable, sensitive & understanding; they did what they said they’d do & more. They responded, quoted &, on acceptance of the quote, commenced work promptly. Their quote was comprehensive & easy to understand. More importantly, they were accessible by phone on & off the job, trustworthy &, where needed, maintained confidentiality & privacy. The end report with before & after picture provided was a bonus & asset to have.
I just wanted to say thank you Pat and Andrew. Though probably very small and insignificant comparatively, you and Andrew approached my issue with compassion and made it a priority where so many others didnt want to know.
Thanks again for taking the time to care.
I’ve just happily signed off on a job, very well done.
Ben & Jasmine were given the huge task of an internal clean of a 2 bedroom house that was in a “feral state” (to be polite). They asked up front what was to be done & then started in an orderly, professional manner. It was a 2 and a half day job. They were there on time each day. They gave timely updates on their progress, along with explanations of why & how they were doing things a certain way. Other cleaning jobs that were asked of them were done with alacrity & a “can do” attitude. When I was confronted with the dilemma of how to clean 6 big bags of the client’s grungy clothing they had the solution i.e they would arrange for them to be laundered.
I would definitely recommend them to any potential clients.
When my mother passed away last year her house was in such a state that it was easier for me to close the door and not think about it; the sheer amount of stuff was insurmountable while the neglect was inconceivable.
That is why I am so grateful that I had the good fortune to come across the team at NTCSC;
From the very first consultation they walked me through a plan based on achievable goals, whereby every hurdle was tackled until it was eventually dealt with, always in an understanding and compassionate manner.
Their experience and care really made all the difference.
Ben and Laura attended my house on the 4th and 5th. I understand that Ben arrived for Qld and Laura from Canberra. Wow. Rarely have I met two more considerate, empathetic, personable and professional people as Ben and Laura. On Thursday Ben sent me some interim photos of what they had been able to accomplish on Thursday. I sent Ben a text – again Wow. I arrived the following morning to see Ben and Laura finishing the job. I was absolutely astonished to see what had been achieved in so short a space of time. What difference a day makes.
As you will appreciate this has been very difficult for me. I am enormously grateful for the remarkable kindness, skill and professionalism of Ben and Laura but also to you and CJ. Thank you so very, very much. Obviously, I would have no hesitation in recommending National Trauma. Absolutely brilliant. With my very, very best wishes.
I’m just writing to say a big thank you to you all – the technicians and office staff. I truly appreciated the sensitivity shown but also the kindness and loveliness of you all. The team did a wonderful job on my apartment and I couldn’t be happier with it. What they started with and how they finished it is a feat I cannot comprehend and I am truly grateful. I was kept me up to date throughout the process to ensure there were no issues.
Thank you again and again. Caroline